Shipping policy
We are committed to delivering your order safely and promptly, while keeping you informed every step of the way.
Standard Delivery Timeline
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Orders are usually delivered within 8–14 business days from the date of dispatch.
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Delivery timelines may vary depending on your location and courier availability.
Pre-Order Products
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Items marked as pre-orders require a minimum of 4–5 weeks for dispatch.
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Note: Pre-orders are non-refundable in case of cancellations.
Shipping Charges
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We offer free shipping on all orders above a certain cart value (visible at checkout).
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For other orders, shipping charges (if applicable) will be calculated and displayed at checkout.
Order Cancellations & Refunds
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If your order is cancelled by us or lost in transit, the full amount including shipping will be refunded.
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In all other cases, refunds are not provided, as per our credit-note return policy.
Cash on Delivery (COD) Policy
To ensure genuine orders and smooth delivery, the following COD terms apply:
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Customers who cancel or reject a COD order may not be eligible for COD on future purchases.
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Our delivery partners will contact you via the phone number provided. Failure to respond may result in your order being returned to our warehouse.
For questions about your delivery, feel free to reach us at:
📧 Email: samtull@gmail.com
📞 Phone: +91 99960 42094
We appreciate your support and trust in Aura Homes.